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What mamat55 Does With Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, verify transactions, and keep your session secure.

Account data kept secureTouch 'n Go eWallet & Boost transaction recordsNo data sold to third partiesYour right to access or deleteContact us to raise any data concern
mamat55 What mamat55 Does With Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Data

If you have a question about how your information is stored, want to update what we hold, or need to raise a concern, our support team handles data requests directly. Reach out through the channels below and we will respond to your request as promptly as we can — no automated brush-offs.

Live Chat Start a live chat session from your account dashboard. Our team can pull up your data profile and walk through any access or deletion request with you in real time.
Email Support Send your data request or privacy concern to our support email. Include your registered account name so we can locate your file and respond accurately.
Account Settings Log in, head to Account Settings, and use the Data & Privacy section to download a copy of your stored information or submit a deletion request directly.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply consistent data controls across every layer of your account — from the moment you tap to deposit via Boost, to the point your withdrawal clears. Here is how we handle the four areas that matter most to you.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your lobby preferences. You can clear or block cookies through your browser settings, though some account features may stop working if you do.

Account Security Measures

Your password is stored in hashed form — we cannot read it. Login attempts from unrecognised devices trigger an OTP sent to your registered phone number before access is granted.

Data Retention Period

We retain your account records for as long as your account is active and for the period required by applicable Malaysian financial regulations after closure. Once that window passes, we delete or anonymise your data.

Requesting Changes or Deletion

Write to us via live chat or email with your account details. We confirm receipt within one working day and aim to complete data changes or deletions within a reasonable timeframe under applicable law.

Your Privacy Questions, Answered Directly

Players in Kota Bharu and across Malaysia ask us the same data questions. Here are the straight answers — no padded legalese.

We collect your name, email address, phone number, and the details needed to verify your identity. Payment references from Touch 'n Go eWallet, Boost, or GrabPay are also stored for transaction records.

We do not sell your data. We share only what is needed with payment processors like GrabPay or FPX to complete your transaction, and only when Malaysian law requires wider disclosure.

Yes. Log in, go to Account Settings, and use the Data & Privacy section to download your stored information, or contact our support team via live chat or email to make the request manually.

We keep records for the period set by applicable Malaysian financial regulations after account closure. Once that period ends, your data is deleted or anonymised and is no longer accessible to us.

DuitNow and FPX transaction references are logged the same way as e-wallet deposits — stored securely, used only for reconciliation and dispute handling, and never shared with unrelated third parties.

Contact us through live chat or email with your registered account name. We confirm receipt within one working day and process deletion within the timeframe required under applicable Malaysian law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.